Investigating:
We are currently experiencing major disruptions impacting the chat services. This issue started at 16:58 p.m. COT
Nov 07, 16:58 GMT-05:00

Identified:
Our engineers have identified that the cause of the failure is a temporary interruption in the process responsible for loading chats, and they are working to restore the service as soon as possible.
Nov 07, 15:10 GMT-05:00

Resolved:
The service has been restored.
Nov 07, 15:20 GMT-05:00